What is your phone number? Our application support line is 0844 9000 900. You'll need to answer some brief security questions to access your account information. You can also make use of the automated telebanking facility if you have one of your cahoot cards or your 10-digit cahoot customer number.
What's the cahoot address? The best way to contact cahoot is by using our website. Simply click the 'contact us' link to send us your email message. Our postal address is: cahoot, 3rd Floor, Friars House, Manor House Drive, Coventry CV1 2TE.
When will my account be opened and available? Once you have been conditionally accepted at the online application stage, we will then send you documents for you to sign and return. Once we have received all the required information from you and in normal circumstances the account will be open within 48 hours of receipt of the documents, and an email will be sent to confirm the account is open.
How long does it take for a cahoot account to be set up and ready? The process from start to finish usually takes around 10 days, assuming you return your signed Agreement as soon as possible after you receive it.
How do I make repayments to my credit card? Your credit card's minimum payment is paid automatically each month via your direct debit. If you wish to pay more than the minimum amount, choose 'change your pre-arranged monthly direct debit payment amount' within the credit card 'account manager' page.
How can I use my debit / credit card abroad? Click here for tips when
Using your debit / credit card abroad.
If you intend to use your cahoot debit / credit card abroad please send a secure message to let us know the dates you will be away and the countries that you will be visiting. We will then know that any transactions made are genuine.
How do I make a transfer or withdrawal from my cahoot accounts? cahoot Current Account:You can transfer or withdraw funds from your cahoot current account by selecting your current account and clicking on Transfer or Withdrawal. cahoot Savings Account:You can transfer or withdraw funds from your cahoot savings account by selecting your savings account and clicking on Transfer or Withdrawal.
cahoot Credit Card Account:A cahoot credit card can be used to withdraw money at any VISA cash machine worldwide. You're able to withdraw up to half of your total credit card limit in cash (up to £500 per day). To see the charges associated with cash advances, go to the Rates & Fees page within the secure site to see your terms & conditions.
How long does it take for a payment to transfer to another account? An improved Faster Payments service is now available for you to transfer money between accounts. Transfers you make between your cahoot and Santander accounts will usually happen immediately. Transfers to an external account will usually arrive on the same day you send them, however it may take up to the end of the following working day to credit the destination account. Please click here for further information on the Faster Payments scheme.
What proof of name and address do I need to supply? To process your application we need two forms of identification that must not be from the same company. We can accept: recent credit card (but not store card) statements, bank or building society statements and utility bills (such as gas, electricity). A full list of acceptable identification is available by clicking here.
I am eligible for tax free savings, what do I need to do? If you are eligible for tax free savings you need to complete an R85 form and send it to cahoot, 3rd Floor, Friars House, Manor House Drive, Coventry CV1 2TE. If you need help completing the form guidance notes are provided to help.
cahoot is a division of Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England.
www.santander.co.uk. Telephone 0870 607 6000 calls may be recorded or monitored. Authorised and regulated by the Financial Services Authority except in respect of its consumer credit products for which Santander UK plc is licensed and regulated by the Office of Fair Trading. FSA registration number 106054.
