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terms and conditions

Jump to: general, current account, credit card, flexible loan, fixed rate loan, savings account , fixed rate bond and 12 month bond (issue 1) conditions.

cahoot general conditions

1. Introduction

1.1 The agreement sets out how each cahoot account operates and explains our obligations to you and your obligations to us. The agreement consists of these terms and conditions, special conditions and any credit agreement(s) signed by you.

1.2 As you may have selected more than one cahoot account, we have grouped together in this section all those conditions that are of general application. These general conditions are in addition to the conditions that are specific to a particular cahoot account. If there is a conflict between these general conditions and the terms that apply to a particular cahoot account, the particular cahoot account terms will prevail.

1.3 In the agreement:
additional cardholder means the person to whom we give an additional credit card in relation to your cahoot credit card account at your request.

additional credit card means the cahoot credit card which we give to an additional cardholder at your request.

agreement means any credit agreement signed by you incorporating these terms and conditions, as varied by us from time to time.

application means the online application completed by you when applying for a cahoot account.

balance transfer(s) means an amount greater than £100 which you owe with any financial institution(s) which you ask us to transfer to your cahoot credit card account or your cahoot flexible loan.

bank means any banking institution that is able to accept a UK CHAPS payment, foreign CHAPS payment or foreign payment.

beneficiary means the account holder of the account an electronic payment is going to.

cahoot account means one or more of the accounts which we may offer or introduce from time to time.

cahoot credit card means any cahoot credit card and any replacement cards which we issue to you or any additional cardholder under the agreement.

cahoot credit card account means a credit card account which we open in your name.

cahoot current account means a current account which we open in your name.

cahoot debit card means a debit card which we issue to you to enable you to operate your cahoot current account.

cahoot fixed rate loan means the fixed rate loan account which we open in your name.

cahoot flexible loan means the flexible loan account which we open in your name.

cahoot savings account means a savings account which we open in your name.

card number means the 16 digit number on a cahoot credit card or cahoot debit card.

cash advance means the obtaining of cash, foreign currency or travellers cheques using a cahoot credit card or cahoot debit card.

credit card balance means the total amount you owe us (or any credit balance) on a cahoot credit card account from time to time.

credit card limit means the maximum authorised amount you can borrow from us on a cahoot credit card account as notified to you from time to time.

current account balance means the credit balance or the total amount you owe us on your cahoot current account from time to time.

deposit means any amount credited by you to a cahoot account. In relation to a fixed term cahoot savings and investment account, deposit includes any pre-start date interest compounded on the start date.

Direct Debit means an instruction from you to us, authorising an organisation to collect varying amounts from your account.

fixed term means the period between the start date and the maturity date.

fixed term cahoot savings and investment account means a cahoot savings and investment account with a fixed term.

flexible loan balance means the total amount you owe us (or any credit balance) on a cahoot flexible loan from time to time.

flexible loan limit means the maximum authorised amount you can borrow from us on a cahoot flexible loan as notified to you from time to time.

foreign CHAPS payment means an electronic same day payment, in sterling, to a bank outside the UK. It cannot be stopped or reversed.

foreign payment means an electronic same day payment, in a foreign currency, to a bank outside the UK.  It cannot be stopped or reversed.

interest means any interest payable as specified in the special conditions.

interest date means the date each month upon which credit or debit interest and any charges are applied to your cahoot account.

interest rate means the interest rate specified in the agreement or in the rates and fees tariff as varied from time to time under general condition 13.

matured funds means the deposit plus any interest payable to you on the maturity date.

maturity date means the date specified (where relevant) in the special conditions.

overdraft limit means the maximum amount we authorise that you can borrow from us on a cahoot current account by way of an overdraft, as notified to you from time to time.

payment date for the cahoot credit card and cahoot flexible loan means the day which falls 15 days after each statement date on or before which we must have received the minimum payment and for the cahoot fixed rate loan means the date commencing one month after the date your account is opened and the same date in each successive month.

personal information means the information which you have provided in the online application and any other information which we hold about you and your cahoot accounts from time to time.

PIN means the Personal Identification Number(s) which we issue to you for use with your cahoot debit card and/or cahoot credit card (and any additional cardholder in relation to the cahoot credit card ) and any subsequent number you or the additional cardholder use.

post-maturity date interest means interest payable (where relevant) on matured funds in a cahoot savings and investment account at the rate specified in the relevant special conditions.

pre-start date interest means interest payable (where relevant) on a deposit from the date of our receipt of that deposit to the start date at the rate specified in the relevant special conditions.

purchase(s) means any purchase(s) of goods or services using your cahoot credit card, cahoot debit card or the card number for the webcard.

recurring transaction means a card transaction that you have permitted which is periodically debited from your account (e.g. weekly, monthly, quarterly)

secure message means any messages we give to you within the secure zone in our website. We may notify you by email when we have sent you a secure message.

secure zone means the part of the cahoot website, or our telephone contact centre, which can be accessed only by cahoot customers who have satisfied our security checks.

security codes mean one or more of the following:

• the username - selected by you and consisting of six to ten characters.
• the password - selected by you and consisting of eight to sixteen characters.
• your memorable information, being:

1. your mother's maiden name.
2. a memorable place or address.
3. a memorable year.
4. your date of birth.
5. any other information to help confirm your identity.

special conditions mean the conditions relating to a specific cahoot account.

specified method means Internet, fax, telephone, post, secure message, email and any other method we specify on our web site from time to time.

standing order means an instruction given by you to us to make a payment of a specified amount on regular dates.

start date means the date specified (where relevant) in the special conditions.

statement date means the date you receive (electronically) your cahoot credit card account, cahoot flexible loan or cahoot current account statement.

statement period means the period commencing on your statement date and ending on the preceding date in the following month. For example, if your statement date is the 10 January the statement period will end on the 9 February.

tariff means our Tariff of Charges at clause 26 of these general conditions, as varied and added to from time to time in accordance with clause 13 of these general conditions.

transactions means purchases and refunds of goods or services using your cahoot credit card or cahoot debit card.

UK means England and Wales, Northern Ireland and Scotland, (excluding the Channel Islands and the Isle of Man).

UK CHAPS payment means an electronic same day payment, in sterling, to a bank within the UK. It cannot be stopped or reversed.

we, us, our means cahoot, a division of Abbey National plc, its successors, its employees and agents, and any business or other person to whom we transfer (by absolute assignment, by way of novation or by way of security) any or all of our rights or our rights and responsibilities (whether legal or equitable) under the agreement.

working day means any day other than a Saturday, a Sunday or any day which is a public holiday in England or Wales.

you, your means the person (or persons) who signed the agreement and in whose name(s) a cahoot account is opened, except under the cahoot credit card account, when 'you', 'your' means the person who signed the agreement as first named customer.

2. Availability

2.1 To be eligible for a cahoot account you must be aged 21 or over and permanently reside (for at least 3 years and on a continous basis while holding the account) in the UK (excluding Channel Islands and Isle of Man). You must also have a valid personal email address and 128-bit encryption to use our services.

2.2 Other than the cahoot credit card, and the cahoot fixed rate loan,cahoot accounts can be held in sole or in the joint names of you and one other person.

2.3 We reserve the right to refuse a deposit or decline to open a cahoot account.

3. Joint accounts

3.1 If the agreement is signed by two of you:
1. each of you is authorised to use the cahoot account on your own;
2. you agree that emails, secure messages and any other notices can be sent to the email address of the person first named on the agreement; and,
3. each of you is jointly and individually responsible for complying with the conditions of the agreement and for repaying all sums owed under it.

3.2 Information on operating a joint account is provided to you on opening a joint account. If you require further information please contact us.

4. Cooling Off

4.1. You may ask us to close a cahoot savings account, cahoot current account or cahoot credit card within 14 days of opening the cahoot account. We will help you to switch to another cahoot account or close your cahoot account and give you back your deposit together with any interest or, where relevant, pre-start date interest it has earned. We will ignore any notice period and any extra charges.

4.2 You can cancel a cahoot fixed rate loan, cahoot flexible loan or cahoot credit card within 14 days of entering into the agreement with us. You can also cancel your overdraft within 14 days of cahoot providing you with this service. If you decide to cancel your agreement or your overdraft, you must repay all amounts you owe to us as soon as possible and no later than 30 days after cancelling your agreement. You must pay any interest incurred on your overdraft balance up until the time you notify us that you want to cancel it.

4.3 You can cancel your cahoot account, cahoot fixed rate loan, cahoot flexible loan, cahoot credit card or overdraft by going to "account manager" from your personal homepage and clicking on "close account".

4.4 You may also cancel any of your cahoot accounts after the 14 days' cooling off period in accordance with paragraph 15.2 of these general conditions.

5. Statements

5.1 Statements will be placed in the secure zone. Where a payment is required or charges are due, we will send you an email to tell you a statement is available to view. This will be at least 14 days before any charges are to be debited.

5.2 We recommend that you check your statements thoroughly and regularly. We recommend you print off a hard copy as a permanent record. If you wish to query any item on the statement please contact us immediately.

5.3 A summary of transactions in hard copy is available on request. Such a summary may not give the full detail that is provided in the secure zone. A charge will be made for this in accordance with our tariff.

6. Use and disclosure of personal information

6.1 You have authorised us to use your personal information for certain purposes in accordance with the data protection statement set out in the application form, or for other purposes with your consent.

7. Use of your cahoot account

7.1 You can access your cahoot account through any specified method and should do so at least once a month.

7.2 Contact centre
On those occasions when you are unable to service the cahoot account yourself you can email the contact centre at contact.us@cahoot.com. For those limited occasions when you need to speak to an agent you can telephone the contact centre on 0844 9000 900 (or on 44 2476 627190 from outside the UK ). For your protection and to help us improve our service to you, we may record or monitor telephone calls. An automated telebanking service is also available through the 0844 9000 900 telephone number.

7.3 Security

7.3.1 It is your responsibility to comply with these security provisions.
7.3.2 If you are unable to access your cahoot account through any of the specified methods due to an error in respect of your security codes, you will need to follow the instructions given to you at the point of failure.
7.3.3 You must not give your security codes to anyone but us and must never reveal your full password to us.
7.3.4 You must not leave the computer terminal unattended whilst you are logged on in the secure zone, or allow anyone else to access your cahoot account via any other method. We recommend that you use up-to-date anti-virus and spyware software and a personal firewall.
7.3.5 Treat emails you receive with caution and be wary of emails or calls asking you to reveal any personal security details. Neither the police nor we will ever contact you to ask you to reveal your online banking or payment card PINs or your password information.
     Visit www.banksafeonline.org.uk   for useful information.
7.3.6 You must notify us by telephone at the contact centre on 0844 9000 900 (or on 44 2476 627190 from outside the UK ) as soon as possible if:
1. you think that someone else knows your security codes; or
2. you think that someone else has accessed your cahoot account.
3. you think that someone else knows your PIN for your cahoot debit or credit card.
7.3.7 We may refuse access to the secure zone if:

4. we suspect that an unauthorised person is attempting to log in to your cahoot account; or,
5. incorrect details are used in attempting to log in.
7.3.8 We will take all reasonable steps to ensure that unauthorised access to the secure zone does not occur. Provided you have not acted fraudulently or without reasonable care, we will accept liability for any loss you suffer as a result of any unauthorised access to the secure zone . Your responsibilities as a customer with joint access to a cahoot account are set out in condition 3.
7.3.9 You must keep your PIN secret. We recommend that you choose a PIN that is not easy for someone else to guess i.e. not sequential 1234 or the same 1111. We also recommend that you change your PIN regularly and take care when entering your PIN to pay for purchases.

7.4 Authority to operate your cahoot account
7.4.1 When you access your cahoot account by any specified method (using your security codes where relevant) you are authorising us to carry out all your instructions to us. This will include your instructions to make payments to any of your cahoot accounts from any non-cahoot account and also to make payments from any of your cahoot accounts to any non- cahoot account.
7.4.2 In the case of joint accounts, we may accept and act on the instructions of one of you even if the other disagrees.

7.5 Use of your cahoot account
7.5.1 Regular use of your cahoot account (for example making regular deposits into your cahoot current account ) will help us to make decisions in response to requests you may make to us. This could include requests from you for additional cahoot accounts or for increases to your cahoot credit card, cahoot flexible loan or cahoot current account overdraft limits.
7.5.2 You must update your personal information in the secure zone when it changes. This includes your current email address, residential address and telephone numbers.

8. Care of your cards, chequebook, PINs, passwords and security codes

8.1 We will notify you of the PIN to be used with your cahoot debit card or cahoot credit card. We may also ask you to provide security codes as a means of identification for example when buying goods or services with your card. We may withdraw your PIN if we believe that this is necessary for security reasons to prevent misuse of your card or your cahoot account, for example where the wrong number is used more than once. You will then need to apply for a new PIN.

8.2 The care of your chequebooks, cards, PINs and security codes is essential to help prevent fraud and protect your cahoot account. To ensure this you MUST:
1. sign your card in permanent ink as soon as you receive it;
2. destroy the notification of your PIN as soon as you receive it;
3. always take reasonable steps to keep your cards safe and your PIN & security codes secret;
4. not keep your chequebooks and cards together;
5. never write down or record your PIN or security codes especially on your card or on anything kept with or near it;
6. not allow anyone else to use your cards, PIN or security codes, (not even someone with whom you share a joint account);
7. never disclose your PIN or full password to anyone else, not even a member of cahoot staff. You can request a new PIN at any time and you must do this if you think that anyone else (even a member of your family) knows your PIN. PLEASE REMEMBER ANYONE IN POSSESSION OF YOUR CARD WHO KNOWS THE PIN CAN GAIN ACCESS TO YOUR CAHOOT ACCOUNT.
8. only disclose your security codes when requested by us for identification purposes; and,
9. act on any further instructions we give you to ensure that your online banking is secure. Any instructions will reflect good security practice, taking account of developments in e-commerce.
10. keep your card receipts and other information about your account containing personal details (for example, statements) safe.
11. take care of disposing of information on your accounts. People who commit fraud use many methods such as ‘bin raiding’ to get this type of information. You should take simple steps such as shredding printed material.
12. When writing a cheque, it is helpful to prevent fraud to;
1. Write the full name of the person or body to whom you owe money, putting a straight line through any remaining space. If the cheque is payable to, for example, the Inland Revenue or other large organisation add your name to the payee line and preface ‘RE’.
2. Similarly write the amount in full, putting a line through any remaining space

You will find the APACS website www.cardwatch.org.uk a helpful guide on what to do if you suspect card fraud.

 

9. Loss, theft or misuse of cahoot credit card, cahoot debit card or cahoot cheque book and your liability if this happens

9.1 If you think your card or cheque book has been lost, stolen or misused, or if you think it may be misused, or if you believe that your PIN has become known to another person then you must notify us as soon as possible by telephoning 0844 9000 900 (or 44 2476 627190 from outside the UK).

9.2 We will take immediate steps to prevent them from being used to access your cahoot account. We will accept written notification of your loss or theft of your card from any recognised card registration bureau acting for you, from VISA or from any VISA member.

9.3 You are not liable for misuse of your card or chequebook before you receive it or after you have notified us under condition 9.1 of the loss, theft or misuse of the card or cheque book. If someone else misuses your card or cheque book, you will be responsible for losses on your account:

1. where you have authorised the transaction;
2. where you have acted fraudulently; or,
3. where you have acted without reasonable care which has enabled another person to make a cash withdrawal from your cahoot account. Reasonable care includes failing to follow the safeguards in condition 8.2.

In these cases, we will debit your account with the full amount of the transaction. If, however, someone else misuses your card and none of the circumstances in (a) to (c) above apply, we may only debit £50 to your cahoot account overall.

9.4 If you dispute that you have carried out a card or cheque transaction, we will expect you to co-operate with us and the police in any investigation we consider relevant. The burden of proving an allegation of fraud or failure to act with reasonable care, or that a card or cheque book has been received by you will lie with us.
If we confirm a transaction is unauthorised, any interest charged will be refunded, unless you have acted fraudulently, or without reasonable care.

9.5 If your card details are used without your permission for a transaction where the cardholder does not need to be present, you will not have to pay anything.

10. Liability issues

10.1 We will not be liable to you if we are unable to perform our obligations to you because of failure of any machine, data processing system or transmission link or because of any industrial dispute or due to any other cause which is outside our control or the control of anyone working for us or on our behalf.

11. Account Aggregation Services

11.1 Account Aggregation Services allow you to have the details of all your accounts, from all financial institutions, presented on one internet web page. If you use the services of an Account Aggregation Service Provider, which may or may not be a bank or other financial institution, you could be liable for any fraud or mistakes that happen on your account.

12. Transferring our rights

12.1 You agree that we may assign or transfer all or any of our rights or our rights and responsibilities under this or any part of the agreement by absolute assignment, by way of novation or by way of security. Your rights under the agreement (or any part of it) and your legal rights will not be affected.

13. Variation of interest rates and charges

13.1 Details of our current interest rates and charges are available on our website ( www.cahoot.com ).Details of our current charges are available in our tariff.

13.2 We may change our interest rates or our day to day charges at any time for one or more of the following reasons:
1. To maintain the competitiveness of our business as a whole, taking into account actual or expected changes in market conditions;
2. To reflect actual or expected changes in money market interest rates;
3. To ensure that our business is run prudently;
4. To reflect a change in general banking practice;
5. To reflect any regulatory requirements or guidance, or any change in the law or a decision or recommendation by a court or Ombudsman;
6. To enable us to harmonise our banking or charging arrangements; or,
7. To reflect changes in technology or in the direct costs we are required to pay others, or to take account of inflation.

13.3 We may also change our interest rates and/or charges for any other reason that is valid. If we do so we will give you notice and you are free to close your cahoot account immediately without loss of interest but you must repay any overdraft, outstanding balance, loan, interest or charges outstanding on your cahoot account.

13.4 We will notify you in writing within 30 days of any change in interest rates. We will give you at least 30 days prior personal notice of any change in our day to day charges.

13.5 We may introduce charges for different types of transactions by giving you at least 30 days personal notice.

14. Terminating or suspending use of your card and/or chequebook

14.1 We may at any time terminate, suspend or restrict your right to use a card and/or chequebook if we believe that it is appropriate or necessary for our protection.

14.2 Unless we consider that a more urgent action is necessary we will give you at least 7 days notice. Cards remain our property and we may require you to return a card to us and may ask anyone acting for us to do this.

14.3 Once you have received such notice, you must not use your card and/or chequebook until we notify you otherwise.

14.4 You may terminate your right to use a card by giving notice and returning it to us. Before returning your card you must cut it in two.
Following termination, these conditions will continue to apply to any amounts you owe as a result of use of your card.

15. Ending the agreement and closing a cahoot account

15.1 We can end the agreement and close all or any of your cahoot accounts, by giving you not less than 30 days' notice by post, email or secure message. In exceptional circumstances, e.g. fraud, we may end the agreement without prior notice.

15.2 You can end the agreement and close any or all of your cahoot accounts at any time by following the instructions within the secure zone and returning all cards and chequebooks to us.

15.3 You or we may close any one or more cahoot account (s) without ending any agreement you may have with us.

15.4 Where we or you end the agreement and close a cahoot account:
1. you must repay all the amounts you owe under the agreement. We will continue to apply interest and charges on the amounts until you have paid everything you owe us under the agreement. You are liable for transactions undertaken on your cahoot account before the closure date (even if they have not been processed by that date (including, if relevant, cheques drawn on a cahoot current account).
2. you must not use the relevant cahoot account (including the associated cahoot credit card, cahoot debit card and any chequebook) once notice of closure has been given.
3. in the case of a cahoot credit card account or a cahoot current account you must cut up and return to us all your and any joint account holders' and any additional cardholders' cahoot credit cards, cahoot debit cards or chequebook where relevant.

16. Early payment - default

16.1 Subject to our carrying out any procedures required by the Consumer Credit Act 1974, all amounts outstanding under the agreement will be payable on demand if:
1. you fail to comply with your obligations, for example, to make payments on or before they are due;
2. you becomes bankrupt, or has an application made to the court for an interim order for a voluntary arrangement in relation to your affairs, or makes an arrangement or composition with creditors; or,
3. you have given inaccurate, incomplete or untrue information to us in connection with the agreement.

16.2 If you do not make any minimum payment on time, we may try to collect the payment again by Direct Debit within 7 days of the payment date. Interest will continue to be charged until payment is received.

17. Waiver

17.1 We may decide from time to time not to enforce any of the terms and conditions of the agreement. If we do so, we will not be deemed to have waived those terms and conditions on any other occasion.

18. Variation of Terms & Conditions

18.1 We may remove, change or add to these conditions or to any details forming part of the agreement between you and us:
1. to conform with or anticipate any changes in the law, Codes of Practice, or recommendations of the Financial Services Authority;
2. to provide for the introduction of new or improved systems, methods of operation, services or facilities;
3. to enable us to harmonise our banking or charging arrangements;
4. to reflect market conditions;
5. to reflect general banking practice;
6. to make them clearer or more favourable to you; or,
7. to rectify any mistake that might be discovered in due course.

18.2 If we give you notice to vary the Conditions under condition 18.1 you have the right to close your cahoot account subject to any special conditions relating to your cahoot account.

18.3 We may also, remove, change or add to these Conditions for any reason which is valid, provided you are then free to close the cahoot account immediately without loss of interest.

18.4 A change to these Conditions includes removing or adding a conditions but does not include a change of interest rates or charges which are covered by condition 13.2

18.5 The notice we give you will be at least 30 days' prior personal notice if the change is to your disadvantage otherwise we will give you notice within 30 days following the change.

18.6 If the change or addition to these conditions is to your disadvantage, you can switch or close your cahoot account without loss of interest and without having to pay any extra charges. You may do this within 60 days of the date of our notices telling you of the change.

18.7 We will tell you about any change by any or all of the following:
1. sending you an email; and,
2. putting a secure message in the secure zone;
3. information on our web site; or,
4. (where appropriate) by post.

19. Notices

19.1 Unless specifically addressed elsewhere in the agreement, we can give you notices by email, by secure message, by post to your last address known to us, by telephone, by mobile text messaging, or any other method which we notify to you. If your postal or email addresses, telephone numbers, or bank account from which you are making your monthly payments to your cahoot account changes, you must update this information in the secure zone immediately.

20. Complaints

20.1 We care about the service we provide to you. We make every effort to maintain the highest possible standards and to improve the way we do things. If you are dissatisfied in some way, you should use the 'contact us' facility within the secure zone or email us on contact.us@cahoot.com or call us on 0844 9000 900 and we will try to resolve the issue with you. You will find out more information on the cahoot complaints policy on our website.

20.2 If you are not satisfied with the way we have handled your complaint or if you have not received a final response within 8 weeks of complaining, you may take your complaint to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR, telephone 0845 080 1800.E-mail complaint.info@financial-ombudsman.org.uk. Website: www.financial-ombudsman.org.uk.

21. Taxation

21.1 We will pay you credit interest net of income tax unless you have provided us with a completed Inland Revenue self-certification (R85), in which case we will pay gross credit interest to you.

22. Death

22.1 If a cahoot account is in your sole name, we will ask your personal representatives to provide proof of their authority and then allow them to close your cahoot account. Any amounts owing on your cahoot accounts must be repaid.

22.2 Other than a cahoot credit card, if the cahoot account is in joint names it will continue in the name of the survivor.

23. Financial Services Compensation Scheme

23.1 Abbey National plc is a member of the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. Full details of the scheme can be found on www.fscs.org.uk or by writing to the FSCS: The Financial Services Compensation Scheme, 7th floor, Lloyds Chambers, Portsoken Street, London E1 8BN.

24. Governing law

24.1 The agreement and our relationship with you is governed by the law of the country in the UK in which you live. The courts of the country in the UK where you live will have exclusive jurisdiction to settle any disputes which arise from the agreement.

24.2 All agreements and other information that we are required to give to you will be in English. cahoot will communicate with you in English throughout our relationship with you.

25. Important Notes

25.1 cahoot provides savings and banking products to customers.cahoot is a division of Abbey National plc. Abbey National plc is authorised and regulated by the Financial Services Authority and is entered on the FSA Register, registration number 106054. To see details of our authorisation please visit www.fsa.gov.uk/register. Registered office: Abbey National House, 2 Triton Square, Regent's Place, London NW1 3AN. Abbey is a trading name of Abbey National plc. The FSA does not regulate unsecured personal loans or credit cards.

You can contact us via the contact.us@cahoot.com email address or by using the contact us facility within the secure zone of our secure website or by calling 0844 9000 900 or by writing to us at:

Cahoot,
3^rd Floor Friars House,
Manor House Drive,
Coventry,
CV1 2TE.

26. Tariff of Charges

The tables below show the fees and charges on cahoot accounts.

cahoot Current Account:

LINK network cash machines	No charge
VISA cash withdrawal handling charge¹	1.5% of the value (minimum £1.50)
Over the Counter Cash Advances	1.5% of the value (minimum £1.50)

cahoot Credit Card: (Not currently on sale).

VISA cash withdrawal handling charge	1.5% of the value (minimum £1.50)
Over the Counter Cash Advances	1.5% of the value (minimum £1.50)

Overseas Card usage:

VISA cash withdrawal handling charge	1.5% of the value (minimum £1.50)*
Commission	Additional 2.25% of the withdrawal or purchase amount

Other charges:

Fixed rate loan paper statement	£1
Bankers reference	£10
Duplicate cheque, voucher or summary of transactions	£5
Data Protection Subject Access Requests	£10
Foreign Cheque Processing Fee	£10
Stopped Cheque	£12
Returned cheque, Direct Debit or standing order	£25
Late repayment on cahoot flexible loan, cahoot fixed rate loan	£30 per late repayment
Late repayment on cahoot credit card	£12 per late repayment
CHAPS payments	£25
Large cash delivery	£25
Unauthorised overdraft fee **	£30 each statement period
Unauthorised overdraft rate (A.P.R)	21.9%

¹From banks, organisations or cash machines displaying the VISA symbol but which are not part of the LINK cash

* Please note that the purchase of travellers cheques or foreign currency with the card in the UK is treated as a Visa cash withdrawal and is subject to the same handling charge.

** Payable for each statement period during which you exceed your overdraft limit.

27. Dormant current and savings accounts

27.1 The funds in the account will remain your property
27.2 If you make a valid claim the funds in it will be paid to you in full, with interest (if an interest-bearing account). If you want to reclaim funds in your own dormant account or think you have a legal claim on someone else's, you will need to complete a claim form and provide evidence of identity.To do this you can download a form from the British Bankers Association website www.bba.org.uk or you can request a form from cahoot.
For further information on dormant accounts, please visit www.bba.org.uk

cahoot electronic payments conditions

1. General Conditions

1.1 All CHAPS & international payments cannot be stopped or reversed.

1.2 We can only process a CHAPS payment on the same day if the details are received by us before 11am. Any requests received after that time will be processed on the next working day.

1.3 We will not complete the payment if there are insufficient funds in your account to cover the transfer sum plus relevant cahoot charges.

1.4 The cost of the transaction will be debited from your account on the same day as the CHAPS or International payment. See our tariff (as varied by clause 13 of the cahoot general conditions)

1.5 We shall not be liable for any delay reaching the beneficiary’s bank as a result of :

1. any incorrect or insufficient information given to us when arranging your payment,
2. any failure in your payment reaching the beneficiary’s bank if you or the beneficiary’s bank have nominated any intermediary bank to assist us with your transaction,
3. any failure to complete the transfer due to lack of funds in your account to cover the transfer sum and relevant charges.
4. any failure on the part of the beneficiary’s bank to credit the beneficiary’s account or any delays to payments being received by the beneficiary due to public/bank holidays in the country that the payment is sent to.

1.6 There may be delays to payments being received by the beneficiary due to statutory checks being carried out. These checks are mandatory and beyond cahoot’s control. We are unable to accept liability for losses that may subsequently occur.

1.7 When using established banking relationships to send your transfer, personal information (see Condition 1.10 below) about you contained in the transaction may be provided to overseas authorities and the beneficiary bank in order to comply with applicable legal obligations and prevent crime.

1.8 If an error or delay is caused by our negligence, we shall be responsible for any loss that might ordinarily be expected to occur. This includes interest on a payment. However, we shall not be liable for any loss of profits, loss arising from any failure to enter into or perform any contract or any other consequential loss.

1.9 If your payment fails to reach the beneficiary bank, we will undertake an appropriate investigation. Beneficiary banks or the intermediary used by the beneficiary bank may make a charge for this service, which may be passed to you. We will try to find out how much this may cost, but this request may delay the tracing process.

1.10 We may be required to supply the beneficiary bank with your full name, address and account number. This information may reach the beneficiary intact.

1.11 You have the right to see certain records held about you on payment of a fee. Please call us on 0870 9000 900 or e-mail us and we'll send you an information sheet explaining your rights.

2. cahoot conditions for CHAPS payments within the United Kingdom

2.1 The payment will normally be credited to the beneficiary's bank by close of business on the same day it is processed. However,we cannot guarantee this, as it is outside our control.

3. cahoot Conditions International Payments

3.1 These Terms and Conditions cover payments made internationally including to countries in the European Economic Area ("EEA").

3.2 Once we have transmitted a foreign payment overseas it is not possible to cancel the instruction. Depending on the circumstances, we may agree to endeavour to retrieve the funds. If we are successful in obtaining a refund, your account will be credited net of incidental expenses, which may be substantial and will be notified to you before an attempt to recover funds is made if available.

3.3 The funds transferred should be available to the beneficiary as soon as they are received by the beneficiary's bank. However, we cannot guarantee this, as it is outside our control.

4. cahoot Conditions for EU/EEA payments only

4.1 It is mandatory for all Euro payments within the EU/EEA to contain the beneficiary’s IBAN (International Bank Account Number). Failure to include an IBAN may result in the payment being rejected or subject to additional charges. cahoot will not be liable for any losses or delays that occur where an IBAN is not supplied.

4.2 For payments over €50,000 to beneficiaries in the EU/EEA, special handling charges may be deducted from the payment by the beneficiary bank. Any such charges must be borne by the beneficiary.

4.3 The payment will normally be credited to the beneficiary's bank within 2 working¹ days of leaving your account. However, we cannot guarantee this.

4.4 The value date we apply for this transaction is the date that your account is debited with the payment. The exchange rates applicable on the day your account is debited will be used. You will be told the exchange rate that will be applied to the transaction.

4.5 Within one month of your request to make a foreign CHAPS payment or a foreign payment we shall confirm in writing the details of the transaction including the exchange rate applied. We will also notify you of the relevant processing fee charged by us for your transfer.

5. cahoot Conditions for non-EU/EEA payments only

5.1 The payment will normally be credited to the beneficiary’s bank within 5 working days of leaving your account. For some countries and/or currencies your payment may take longer. In these cases the timescales are beyond our control, and cahoot cannot make any guarantees relating to timescales.

5.2 The operation of the electronic transfer of funds may require us and the beneficiary's bank to use other banks as intermediaries. It may not be certain which banks will be used before commencing the transaction. In carrying out your transfer we reserve the right to exercise our judgment in choosing the banks most appropriate for the transaction. If there are any additional expenses incurred in using the services of an intermediary or foreign bank to effect this payment, these will be debited from the amount paid to the beneficiary. We have no control over charges made by other banks, so the exact amount that will be credited to the beneficiary's account may be less than you have transferred. On request, we will advise you before you commit to making the transfer of the (maximum) likely costs to be deducted from the sum. Where such charge is made by the beneficiary bank or its intermediary the cost must be borne by the beneficiary.

5.3 If a payment does not arrive in the beneficiary's account within 14 working¹ days of leaving your account, we shall help you to trace the payment. We do not charge for this, but other banks involved in the investigation may make charges. You will have to pay these charges.

¹ Please allow for local bank holidays in the country where the beneficiary has his/her account.




cahoot current account - conditions

1. Introduction

1.1 These conditions explain our obligations to you and your obligations to us in relation to the cahoot current account.

1.2 You are limited to holding a maximum of three cahoot current accounts at any time (including joint and single accounts).

2. The cahoot debit card

2.1 Using your card:

1. You will need to activate your cahoot debit card once you have received it by visiting the secure zone.
2. We may be asked to authorise a transaction you make using your cahoot debit card before it can be completed. If we do authorise the transaction, your current account balance will change by the amount of the authorisation.
3. We may refuse to authorise any transaction without giving a reason.
4. Once a purchase or other transaction with your cahoot debit card has been carried out, you cannot cancel it.
5. Where a shop or other person you have paid using your cahoot debit card gives you a refund, your cahoot current account will be re-credited when we receive an acceptable refund voucher.
6. Your cahoot debit card can be used to withdraw cash.

2.2 If you do not have a cahoot debit card, at any time, you may request one in the secure zone, and we will send you a cahoot debit card and a PIN (and a chequebook if you ask for one).

2.3 You can change the PIN for your cahoot debit card at an Abbey cash machine only.

2.4 If a cahoot debit card is sent to you, we will renew it from time to time with the same type of card or a different type of card covered by the agreement which you qualify for at that time.

3. Withdrawals and deposits

3.1 Deposits into your cahoot current account can be made by standing order, Direct Debit and other electronic funds transfers. You may also make cheque deposits by post to us or by cheque or by cash at your local post office branch. You cannot deposit cash or cheques in Abbey branches or Abbey cash machines.

3.2 For cheques, the following applies:




1. The central cheque clearing cycle normally takes three working days but we’ve extended this. When a cheque is received and paid into your account , the earliest time cahoot will know if that cheque will be returned unpaid by the bank of the person who wrote the cheque is on the third working day after the day it is received by cahoot and paid into your account. The money will normally be available so that you can draw against it on the fourth working day after the day it is received by cahoot and paid into your account.
2. For cheques sent to cahoot by post, the above timescales will apply from the day we pay the cheque into your account. You will not be able to withdraw against the cheque straight away, although, interest will be earned from the next working day after the day the cheque is paid into your account.
3. If you pay a cheque over the counter at a Post Office, it will normally be received by cahoot within 5 working days.
4. Cheques can be returned unpaid by the bank of the individual who wrote the cheque, even where funds have been made available to you. If you have drawn against these funds we can take the funds back up to and including the sixth working day after the day the cheque is paid into your account. Where it is established that you are a party to a fraud,we can recover these funds at any time. If debiting the item causes you to either become overdrawn or exceed your overdraft limit, interest may be charged and you may incur charges. If your agreed overdraft limit has been exceeded, you must immediately pay sufficient money into your cahoot current account to bring your cahoot current account balance within your agreed limit.
   
   For other information on cheque clearing services in the UK, please visit http://www.apacs.org.uk/ the Association for Payment Clearing Services.
   
   The table below summarises when interest will begin to be earned, when we aim to make money available to you, and when you can be sure the money is yours, after a cheque is paid into your account.




Day cheque paid in	Day interest begins	Day we allow you to withdraw the money	Day you can be sure the money is yours
MONDAY	TUESDAY	FRIDAY	Following WEDNESDAY
TUESDAY	WEDNESDAY	MONDAY	Following THURSDAY
WEDNESDAY	THURSDAY	TUESDAY	Following FRIDAY
THURSDAY	FRIDAY	WEDNESDAY	Following MONDAY
FRIDAY	MONDAY	THURSDAY	Following TUESDAY
SATURDAY	TUESDAY	FRIDAY	Following WEDNESDAY
SUNDAY	TUESDAY	FRIDAY	Following WEDNESDAY





3.3 Cash Deposits

1. If you pay cash into your account over the counter at a post office, it can take 5 working days to be received by cahoot and then credited to your account.
2. You will be able to draw against a cash deposit on the third working day after the cash deposit is received by us. Interest will be earned from the next working day after cash is received by us.

3.4 Electronic Deposits
Deposits made electronically can be drawn against and will earn interest from the next working day after the deposit is received by us.

3.5 Payments
Whilst the central clearing cycle for automated payment e.g. standing orders and Direct Debits is normally 3 working days, at cahoot it is 4 days.

3.5.1 Electronic payments
When you give us an instruction to make an automated payment (including over the phone or internet), the money will normally be taken from your account on the same day. Automated payments from your account (e.g. standing orders, Direct Debits) will normally be debited at the beginning of the working day they are due. Deposits paid into your Account on the day an automated payment is expected may not therefore be available to meet that payment.

Please ensure that you have sufficient funds in your account for automated payments and cheques, and that you do not rely upon automated deposits to meet these commitments.

3.5.2 If we are unable to pay a Direct Debit(s) or standing order(s) item on your account we will rely on you regularly monitoring your account to see this information.

3.5.3 Cash Withdrawals
There are maximum daily limits on the amount of cash you can withdraw from your cahoot current account using your cahoot debit card as notified to you from time to time. You should contact the telephone contact centre if you wish to withdraw more cash than the maximum daily amount.

3.6 Foreign payments and receipts
You can make and receive foreign payments from your cahoot current account. Before crediting a transaction in a foreign currency to your cahoot current account we will convert it into sterling at our current rate for that type of transaction. For further details about transferring money abroad please refer to our electronic payments conditions.

4. Using your cahoot debit card

4.1 Your cahoot debit card can be used to make purchases, cash withdrawals, recurring transactions or other transactions. It can also be used as a cheque guarantee card.

4.2 You must not use your cahoot debit card to guarantee a cheque for more than the available funds in your cahoot current account.

5. Cross-border credit transfers & Foreign Transactions

5.1 You can make and receive cross-border credit transfers using your cahoot current account.


5.2 All transactions and cash advances made outside the UK in a currency other than sterling:
1. will be converted into sterling at our current rate for that type of transaction;
2. will incur a commission charge based of the amount of the transaction or cash advance in the currency of origin; and,
3. you may also incur commission charges imposed by the merchant or bank who carries out the transaction.
5.3 Further conditions will be sent to you when you request a foreign payment, however please refer to our Rates and Fees section for further information on our charges for these services.



6. Cheques

6.1 We will 'stop' one of your cheques at your request, through the secure zone or by telephoning us on 0844 9000 900, (or on 44 2476 627190 from outside the UK ) as long as:
1. the cheque has not already been paid;
2. you give us sufficient details, of most importance are the account number and cheque number; and,
3. you have not used your cahoot debit card to guarantee payment of the cheque.

6.2 You should not write a future date on a cheque. If you do, we can decide whether to pay it or return it.

6.3 Cheques normally become out of date after 6 months, so you should pay them in so that they clear in that time.

7. Overdrafts

7.1 We have agreed to provide you with an overdraft facility. We will determine your overdraft limit from time to time and tell you what it is. If we reduce your overdraft limit, you will be required to repay any excess over your new overdraft limit immediately. You can ask us to change your overdraft limit at any time by making a request in the secure zone.

7.2 If you use your overdraft you will be expected to make monthly deposits in to your cahoot current account, if you do not deposit money regularly your overdraft facility may be withdrawn. Regular deposits into your cahoot account will help us to make decisions in response to requests you may make to us. This could include requests from you for additional cahoot accounts or for increases to your credit card limit, flexible loan limit or overdraft limit.

7.3 We can require you to repay all or any part of your overdraft immediately at any time, but we will normally give you 30 days' prior notice.

7.4 If you exceed your overdraft limit, you must immediately pay sufficient money into your cahoot current account to bring your cahoot current account balance within your overdraft limit. You will be charged for each cahoot current account statement period during which you exceed your overdraft limit.

7.5 If you have exceeded your overdraft limit, we may decline any of your Direct Debits, standing orders and other direct payments from your cahoot current account. Normally we will give you 7 days' notice, but, in exceptional circumstances, where we consider it necessary to prevent abuse of your cahoot current account, we may decline any payment without prior notice.

7.6 If any direct payments, e.g. standing orders or Direct Debits, are declined by us, you will have to make a request to us in the secure zone asking for them to be reinstated. We will do so if your cahoot current account is then in credit or if you are within your overdraft limit.

7.7 You will be pre-notified of any charges relating to your overdraft which need to be debited from your cahoot current account. This pre-notification will be placed in the secure zone, and we will send you an email to tell you this is there at least 14 days before any amounts are to be debited.

8. Interest and Charges

8.1 Interest accruing on your cahoot current account will be credited to that account on the first of each month, unless you have requested to change your statement date. In this case your cahoot current account will be credited with interest on your statement date.

8.2 We will agree with you the amount by which you can be overdrawn without incurring interest or any charges.

8.3 We will charge you interest where the balance of your cahoot current account exceeds the interest free overdraft limit but remains within your overdraft limit.

8.4 If you exceed your overdraft limit, you will be charged interest and incur a charge for each statement period during which you exceed your overdraft limit.

8.5 When the cahoot current account is opened and thereafter on our website, we will tell you what interest rates and charges apply to the cahoot current account.

8.6 We will notify you of any interest and applicable charges [by email] and then debit your account at least 28 days after we have notified you.

9. Cancellation of Direct Debits, standing orders and recurring transactions

9.1 You may cancel a Direct Debit you no longer need by telling us. You can do this up to and including the day it is due to be debited. You should also advise the person or organisation that collects it. You may also cancel a Direct Debit by only telling the person or organisation that collects it and not telling us, but they will need longer to cancel it.

9.2 You may cancel a standing order you no longer need by telling us . You can do this up to the day before it is due to be debited. You can also ask us to recall a standing order after it has left your account as long as we receive your request by 12 noon on the following day.

9.3 To cancel a recurring transaction you must contact the person or organisation that collects it.

cahoot credit card - (Not currently on sale).

1.0 Introduction

1.1 This section of the conditions explains our obligations to you and your obligations to us in relation to a cahoot credit card and a cahoot credit card account.

2. The cahoot credit card

2.1 Using your card:
1. You will need to activate your cahoot credit card and any additional cardholder's card once you have received it in accordance with the instructions also received at the time.
2. We may be asked to authorise a transaction you make using your cahoot credit card before it can be completed. If we do authorise the transaction, your available credit will be reduced by the amount of the authorisation. We may refuse to authorise any transaction without giving a reason.
3. Where a shop or other person you have paid using your cahoot credit card gives you a refund, your cahoot credit card account will be re-credited when we receive an acceptable refund voucher.
4. your cahoot credit card can be used to withdraw cash.
5. your cahoot credit card can be used to set up a recurring transaction to make regular payments. To cancel a recurring transaction you must contact the person or organisation that collects it.

2.2 If you do not have a cahoot credit card at any time, you may request one in the secure zone, and we will send you and any additional cardholder, a cahoot credit card and a PIN.

2.3 You can change the PIN for your cahoot credit card at an Abbey cash machine only.

2.4 If a cahoot credit card is sent to you, we will renew it from time to time with the same type of card or a different type of card covered by the agreement which you qualify for at that time.

2.5 There are maximum daily limits on the cash you can withdraw using your cahoot credit card as notified to you from time to time.

2.6 You are limited to holding a maximum number of two cahoot credit card accounts at any time.

3. Foreign Transactions

3.1 All transactions and cash advances made outside the UK in a currency other than sterling:
1. will be converted into sterling at our current rate for that type of transaction;
2. will incur a commission charge based on the amount of the transaction or cash advance in the currency of origin; and,
3. you may also incur commission charges imposed by the merchant or bank who carries out the transaction.

4. Balance transfers

4.1 Subject to your credit card limit, at any time you can ask us to carry out a balance transfer.

4.2 If you are experiencing financial difficulty please call our financial helpline number on 0845 6070004, at the earliest opportunity, in order that we can try to provide you with help.

5. The cahoot credit card limit

5.1 We will determine your credit card limit from time to time and tell you what it is. You can ask us to change your credit card limit at any time by making a request in the secure zone.If your cahoot credit card account is in arrears or if you fall below our credit scoring thresholds, we may not consider your request. Before determining whether to raise your credit limit we may carry out appropriate checks,including credit assessment (see our Security and Privacy page for details)

5.2 The credit card balance on your cahoot credit card account must not exceed your
credit card limit. If it does, you will need to pay the excess amount immediately and you will incur a charge for each statement period during which you exceed your credit card limit. You will be permitted to withdraw up to 50% of your credit card limit in cash.

6. Interest

6.1 We will not charge you any interest if you pay off the full credit card balance shown on your statement by the first payment date after the date of the relevant statement.

6.2 If you do not pay off the full credit card balance or pay less than the full credit card balance shown on your statement by the first payment date after the date of the relevant statement, we will charge you interest at the interest rate on the purchases and transactions made during the statement period until it is paid in full.

6.3 When interest is charged, it is calculated on a daily basis at the relevant monthly rate set out in the agreement.

6.4 Interest is charged from the date on which a purchase or cash advance (or other transaction or sum on which interest is payable) is charged to your cahoot credit card account until it is paid in full.

6.5 Interest is charged on any interest or fees you owe at the same rate that applies to the category of transaction on which interest was charged.

7. Charges

7.1 Details of our current interest rates are available on our website (www.cahoot.com). Details of our charges are given in our tariff (general condition 26). We may vary our charges and introduce new ones from time to time, in which case we will give you notice in accordance with general condition 13.

8. Repayments and changing the payment date

8.1 Each month you must pay by Direct Debit at least the minimum payment set out in your statement.

8.2 The minimum payment will be the greater of:
1. £5 (or the full credit card balance if it is less than £5); or,
2. 2.5% of the credit card balance.

8.3 We will collect the amount you tell us to collect and pay it into the cahoot credit card account on the payment date.

8.4 If at any time you wish to change the payment date, you should select this option from the secure zone.

9. Additional cards

9.1 You can ask us to issue an additional credit card on a cahoot credit card account to an additional cardholder.

9.2 An additional cardholder will not be responsible or liable for any purchases, cash advances, interest, fees, charges or other sums charged to your cahoot credit card account. You will be responsible for these.

9.3 We may remove an additional cardholder's right to use your cahoot credit card account. If we do so you will be responsible for cutting the additional credit card in half and returning it to us.

10. Early payment

10.1 We can require you to repay your credit card balance on demand at any time, but we will normally give you 30 days' prior notice.

cahoot flexible loan - (Not currently on sale).

1.0 Introduction

1.1 These conditions explain our obligations to you and your obligations to us in relation to the cahoot flexible loan.

2. The cahoot flexible loan

2.1 We will notify you by secure message if you have been accepted for a cahoot flexible loan, and if so, when you may start to use the facility.

2.2 You are limited to holding one cahoot flexible loan.

2.3 If there is no flexible loan balance on your cahoot flexible loan for a continuous period of 1 year or more, we may close your cahoot flexible loan.

3. Withdrawals, repayments and the balance on your cahoot flexible loan

3.1 We will collect the amount you tell us you want to repay by Direct Debit (subject to the monthly minimum amount) and pay it into the cahoot flexible loan on the payment date. If you owe any sums under any agreements which you have with us, we shall decide which of your accounts to credit with the payment.

3.2 A Direct Debit must be in place to pay at least the minimum payment each month on or before the payment date.

3.3 The minimum payment will be the greater of:

1. £50 (or the full flexible loan balance if it is less than £50) ; or,
2. 2.5% of the flexible loan balance.
3.4 If at any time you wish to change the payment date you should select this option from the secure zone. You can, by giving us instructions in the secure zone, change the amount of your monthly payment. You must give us instructions at least 15 working days' prior to the payment date, otherwise we will carry out your instructions with effect from the payment date in the following month.

3.5 You may pay off the entire flexible loan balance at any time by amending the amount of your Direct Debit or by transferring the funds electronically. You can request a settlement figure at anytime.

3.6 Additional repayments into your cahoot flexible loan can be made by standing order, Direct Debit and other electronic funds transfers.

3.7 Automated repayments paid into your cahoot flexible loan will normally be credited at the beginning of the working day that they are due.

3.8 You may make withdrawals from your cahoot flexible loan up to your flexible loan limit by asking us to transfer an amount you specify to a cahoot or non-cahoot account of your choice.

4. Balance transfers

4.1 Subject to your flexible loan limit, at any time you can ask us to carry out a balance transfer.

4.2 If you are experiencing financial difficulty please call our financial helpline number on 0845 6070004, at the earliest opportunity, in order that we can try to provide you with help.

5. The flexible loan limit

5.1 We will determine your flexible loan limit from time to time and tell you what it is. You can ask us to change your flexible loan limit at any time by making a request in the secure zone.

5.2 The flexible loan balance on your cahoot flexible loan must not exceed your flexible loan limit. If it does, you will need to pay the excess amount immediately.

6. Interest

6.1 We will charge you interest at the interest rate on any outstanding amount until it is paid off in full.

6.2 Interest is calculated on a daily basis. Interest will be debited to the cahoot flexible loan monthly.

7. Charges

7.1 Details of our current interest rates are available on our website ( www.cahoot.com ). Details of our charges are given in our tariff (general condition 26). We may vary our charges and introduce new ones from time to time, in which case we will give you notice in accordance with general condition 13.

8. Early repayment

8.1 We can require you to repay your cahoot flexible loan balance at any time, but we will normally give you 30 days' notice.

9. Settlement of Existing Accounts

9.1 If you have indicated that you require us to settle any of your existing credit accounts with us or with other lenders out of your cahoot flexible loan limit we are authorised to do so.

10. Personal Agreement

10.1 If we do enter into this agreement with you, it is personal to you and it may not be transferred by you or mortgaged, charged or used as security by you in any way.

cahoot fixed rate loan - (Not currently on sale).

1.0 Introduction

1.1 These conditions explain our obligations to you and your obligations to us in relation to the cahoot fixed rate loan.

2. The cahoot fixed rate loan




2.1 We will notify you by secure message if you have been accepted for a cahoot fixed rate loan, and if so, when your account is open.

3. Definitions

3.1 Payment date means the date commencing one month after the date your account is opened and the same date in each successive month. The first interest period commences on the date your cahoot fixed rate loan is opened and ends on the day before the first payment date. The second and subsequent interest period commence on the payment date and end on the day before the next payment date. For example, if your payment date is10 January the interest period will commence on the 10 January and end on the 9 February.

4. Your payments

4.1 You agree to pay us the monthly instalments under your cahoot fixed rate loan on the payment date until all instalments and any outstanding capital and interest are repaid to us.

4.2 If you are experiencing financial difficulty please call our financial helpline number on 0845 6070004, at the earliest opportunity, in order that we can try to provide you with help.

5. Default

5.1 If we issue a default notice in accordance with the Consumer Credit Act 1974, and you fail to comply with that notice all amounts outstanding under the agreement will be payable on demand if:-
• You, fail to comply with your obligations, for example, to make payments on the payment date;
• You, become bankrupt, or has an application made to the court for an interim order for a voluntary arrangement in relation to your affairs, or make an arrangement or composition with your creditors; or
• You, have given inaccurate, incomplete or untrue information to us in connection with the agreement.

5.2 If you are late in making a monthly instalment, or your Direct Debit fails, we may try to collect the monthly instalment again by Direct Debit within 7 days of the payment date. If you are late in paying any monthly instalment, or part of it, we will charge you a late payment fee for each monthly instalment, or part of it, which is late.

6. Default charges



6.1 We may charge you a reasonable fee for any administrative costs incurred by us as a result of any breach of this agreement by you, such fee being a reasonable estimate of our administrative costs incurred. Any administrative fee charged by us will become due and payable immediately.Details of our charges are given in our tariff (general condition 26). We may vary our charges and introduce new ones from time to time, in which case we will give you notice in accordance with general condition 13.

7. Application of payments

7.1 If any payment received by us is less than is needed to cover the monthly instalment due from you under this agreement and any sums due from you under any other agreements which you have with us, we shall decide which of your accounts to credit with the payment.

8. Method of Payment

8.1 You must pay your monthly instalments on the payment date by Direct Debit.

9. Settlement of Existing accounts

9.1 If you have indicated that you require us to settle any of your existing credit accounts with us or with other lenders out of your loan we are authorised to do so and to let you have any balance left over.

10. Your Monthly instalments

10.1 Your monthly instalments are made up partly of capital and partly of interest. During each interest period we charge 30 days interest at the interest rate on the amount outstanding at the end of the previous interest period.

11. Early settlement

11.1 If you pay off your loan(s) before your cahoot fixed rate loan is due to end, you will be required to pay the outstanding balance including interest up to and including the settlement date determined by the Consumer Credit Act 1974. On your request, we will tell you the amount required to pay off your cahoot fixed rate loan. You must pay the amount required by Direct Debit.

12. Personal Agreement

12.1 If we do enter into this agreement with you, it is personal to you and it may not be transferred by you or mortgaged, charged or used as security by you in any way.

cahoot savings account - conditions (for cahoot savings accounts)

Introduction

1.1 These conditions explain our obligations to you and your obligations to us in relation to the cahoot savings account.

Financial Details

2.1 The minimum investment amount is £1 and the maximum investment amount is £2 million.

Deposits, Withdrawals and Closures

3.1 Deposits

1. You may pay money into a cahoot savings account by transfers from another cahoot account or from an external account by Direct Debit or Direct Credits (e.g. standing order or BACS transfer).



2. We will not accept cash or cheques for credit to a cahoot savings account.



3.2 Withdrawals
1. You may make withdrawals by transfers to another cahoot account or by BACS transfer to an external account. Where the money is sent to an external account it will take at least 4 working days to arrive.
   
   
3.3 You may only open up to three savings accounts per issue.

3.4 Closure
1. You may close your cahoot savings account at any time. To close your cahoot savings account please send us a message from within the secure zone stating that you wish to close your account or alternatively contact cahoot on 0844 7707777.
   
   



Interest

4.1 Variable interest rates apply - see Rates and Fees for further information.

4.2 Interest is calculated daily on the amount in your cahoot savings account at the end of each day (excluding any uncleared items) and will be credited to your cahoot savings account:

1. on the first anniversary of opening your account, and then annually on the same day thereafter, if you choose to have interest paid annually; or
2. on the first day on the following month after opening your account, and then monthly on the first day of each month thereafter, if you choose to have interest paid monthly.
4.3 You must choose the frequency of your interest payments when you open your cahoot savings account, and this cannot be changed once your account has been opened.

cahoot fixed rate bond - (Not currently on sale).

Introduction

These special conditions give you important information and form part of the terms and conditions of the cahoot fixed rate bond. They must be read in conjunction with the cahoot general terms and conditions. When you make a deposit into the above cahoot fixed rate bond, you agree to the general terms and conditions and these special conditions and understand that they form a binding contract between you and us.

Investment Details

The minimum investment amount is £1 and the maximum investment amount is £2,000,000 (£2 million).

Term of investment

The term of the Bond is a maximum period of 6 months that will mature on 30^th October 2008.

Interest

Interest	Interest will accrue daily on the deposit, up to and including the maturity date
Date on which interest is payable	At maturity on 30th October 2008
Post maturity	Upon maturity the cahoot fixed rate bond and all its funds including interest will transfer to the cahoot standard savings account. This will be an annual interest account.

Deposits, Withdrawals and Closures

5.1 Deposits
After the initial deposit has been made into the cahoot fixed rate bond no further deposits will be allowed.

If any further deposits are made into the cahoot fixed rate bond after the initial deposit we will contact you and transfer your extra deposit to either an existing cahoot savings account that you have or open a new cahoot savings account for you to use and deposit the extra funds in.

5.2 Withdrawals
No withdrawals are allowed from the cahoot fixed rate bond during the agreed term which ends on 30^th October 2008.

5.3 Closure
a. Interest rates are calculated assuming you will leave your money untouched for an agreed term. There is therefore a charge related to the amount of money in your account when early closure is made. The charge for early closure is equivalent to the number of days the account has been opened, net interest on the amount in your cahoot fixed rate bond when it is closed will be applied for the number of days it has been opened. For example if your account was open for 30 days and you close with a balance of £20 you will be charged 30 days net interest on £20.

b. 6 working days notice is required to close the cahoot fixed rate bond account. Notice to close the account will not avoid the charge as stated above.

c. If you change your mind within 14 days of your opening the cahoot fixed rate bond account and wish to close it, you may close it during this period without incurring the charge stated above.

d. There is no charge applied where early closure is due to the cahoot fixed rate bond holder’s death.

cahoot 12 month bond (issue 1) - (Not currently on sale).

Introduction

These special conditions give you important information and form part of the terms and conditions of the cahoot 12 month bond. They must be read in conjunction with the cahoot general terms and conditions. When you make a deposit into the above cahoot 12 month bond, you agree to the general terms and conditions and these special conditions and understand that they form a binding contract between you and us.

Investment Details

The minimum investment amount is £1,000 and the maximum investment amount is £250,000.

Term of investment

The term of the Bond is a maximum period of 12 months that will mature on 16^th July 2009.

Interest

Interest	Interest will accrue daily on the deposit, up to and including the maturity date
Date on which interest is payable	At maturity on 16th July 2009
Post maturity	Upon maturity the cahoot 12 month bond and all its funds including interest will transfer to a variable rate cahoot savings account.

Deposits, Withdrawals and Closures

5.1 Deposits
Deposits into the account must be from funds not previously held with cahoot (i.e. new money)

After the initial deposit has been made into the cahoot 12 month bond no further deposits will be allowed.

If any further deposits are made into the cahoot 12 month bond after the initial deposit we will contact you and transfer your extra deposit to either an existing cahoot savings account that you have or open a new cahoot savings account for you to use and deposit the extra funds in.

5.2 Withdrawals
No withdrawals are allowed from the cahoot 12 month bond during the agreed term which ends on 16^th July 2009.

5.3 Closure
a. Interest rates are calculated assuming you will leave your money untouched for an agreed term. There is therefore a charge related to the amount of money in your account when the account is closed before the maturity date. The charge for early closure is equivalent to 90 days' net interest on the amount in your cahoot 12 month bond. If the bond has not been open for 90 days, the charge will be applied for the number of days it has been open. For example if your account was open for 100 days and you close with a balance of £2000 you will be charged 90 days net interest on £2000.

b. 6 working days notice is required to close the cahoot 12 month bond account. Notice to close the account will not avoid the charge as stated above.

c. If you change your mind within 14 days of your opening the cahoot 12 month bond account and wish to close it, you may close it during this period without incurring the charge stated above.

d. There is no charge applied where early closure is due to the cahoot 12 month bond holder’s death.




important information about your use of this website




Introduction

These conditions govern your use of this website. Where you are also a customer, any product-specific terms and conditions will also apply. Where there is a conflict between any product-specific terms and conditions and these, the product-specific terms will apply to the extent of that conflict. Please read them carefully.

Eligible visitors

Although others may be able to access this website, the materials on this website are directed solely at and are for use solely by those resident in the United Kingdom. The products and services featured on this website are not available to any person or organisation resident or incorporated outside the United Kingdom.

Company and regulatory information

cahoot is a division of Abbey National plc. Abbey National plc is registered in England, registered number 2294747. Registered Office: Abbey National House, 2 Triton Square, Regent's Place, London, NW1 3AN.

Abbey National plc is authorised and regulated by The Financial Services Authority.FSA registration number 106054 (www.fsa.gov.uk/register). Abbey National plc subscribes to the Banking Code (a copy of which is available upon request). To see a full copy of the Banking Code code please click here (opens new window).

Abbey National plc is a member of the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. Full details of the scheme can be found on www.fscs.org.uk or by writing to the FSCS: The Financial Services Compensation Scheme, 7th floor, Lloyds Chambers, Portsoken Street, London E1 8BN.

Copyright and trade marks

This website and the copyright in the materials on this website (including all text, information, graphics, animation and images) is owned by or licensed to cahoot.

cahoot and any other names, images and logos identifying cahoot and its products and services are proprietary trade marks of the Abbey National Group. The names and logos of other companies and products mentioned on this website may be the trade marks of third parties, including our business partners and are used by us with the permission of their respective owner(s).

You may view, print, download or store temporarily extracts from this website (including any trade marks) without alteration, addition or deletion for the purposes only of your own personal reference or for applying for or receiving products or services from cahoot. No other use of the information or materials on this website is permitted without prior written permission from cahoot. Neither this website nor any part of it (including the trade marks) may be otherwise copied, reproduced, distributed or transmitted in any media (including without limitation via any other website) without such permission. All rights reserved.

Availability and suitability of products and services

Whilst cahoot updates the website regularly, cahoot does not warrant that the information included in the website is current or that any of the products or services featured on the website are available either in the form advertised or at all. The materials appearing on this website are subject to change at any time without notice.

The advertisement of any product on the website, and any statements made about any particular product(s) are indications only of the products offered by cahoot and/or its business partners and do not constitute a warranty by cahoot that any such product or service is suitable for you. It is your responsibility to ensure that any product or service for which you apply is suitable for your specific needs. Although cahoot may recommend certain of its business partners' products or services to you, the relevant business partner is ultimately responsible for such products or services and cahoot does not warrant, and is not responsible for, the quality or availability of any such product or service.

cahoot's liability

cahoot does not exclude or restrict, and nothing in these conditions should be read or construed as excluding or restricting, any duty or liability under the Financial Services and Markets Act 2000 (or any replacement legislation) or the rules and regulations for the conduct of business thereunder.

The terms and conditions under which any product or service is provided to you will govern our relationship with respect to that product or service. However, in relation to your access to, and use of, this website and its contents, cahoot disclaims all warranties, express or implied including but not limited to any express or implied warranties as to satisfactory quality, availability, fitness for purpose or as to the accuracy or completeness of the information contained in any of the materials on the website.

Except as required by law and as stated above, cahoot shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence) or otherwise arising from this website, or from any interruption or delay in access to the website for whatever reason.