For information on what we're doing to keep your money safe and what you can do to help see our online security page.
We employ appropriate technical security measures to protect your personal information and ensure that it is not accessed by unauthorised persons. Information storage is on secure computers in a locked information centre and information is encrypted wherever possible. Our security procedures also provide that we may request proof of identification before we will release personal information to you. We undergo periodic reviews of our security policies and procedures to ensure that cahoot systems are secure and protected.
What does 'This page contains both secure and non-secure items' message mean?
This message occurs when the page displays both the secure and non-secure items, such as pictures. You should select 'yes' to view the page. Your financial details with cahoot are completely secure and in no way compromised.
cahoot will never send you an email asking you to enter, reconfirm or change your security
details or other personal information. As an additional security measure every customer email
sent to you by cahoot will be addressed to you personally. If you receive an email claiming to
be from us that you are suspicious about, please forward it to
If you believe that that you may have disclosed your details in any way, please call us immediately
on 0844 9000 900*.
*Calls may be recorded or monitored. Calls to an 0844 number could cost up to 10 pence plus up to 6 pence per minute depending on your call plan. Mobile and other providers' charges may vary.
Strengthen your defences against online identity theft
Online fraudsters are using more sophisticated methods to commit online fraud. They use hard to detect techniques to steal your online identity, when you bank online. They do this without you even being aware that it has happened.
Anti-virus software and firewalls are very important to have installed on your computer, but they can't always protect you from these attacks, as fraudsters are developing more sophisticated ways of stealing your online identity.
Rapport needs to be used alongside your existing anti-virus and firewall protection to strengthen your defences online against identity theft and fraud.
Rapport has been developed by the financial security experts at Trusteer. It has been described as '...a major boost in fraud prevention...' by the Online Banking Report and they also named Rapport as 'Best of the Web'.
How Rapport Works
Rapport strengthens your online security by 'locking down' the connection between your computer, keyboard and cahoot internet banking. It helps stop your data going to counterfeit sites, so you can be safe in the knowledge that only you are transacting on your account.
Anti-virus software helps to stop threats, by scanning your PC and looking for suspicious files, whereas firewalls hide your computer from attackers, and helps stop criminals getting data in and out of your computer.
Rapport doesn't replace the benefits of anti-virus and firewall software or your unique image and phrase when accessing our internet banking - it works alongside them to provide increased protection when transacting online.
Why choose Rapport?
- Safeguard your identity - identity theft is one of the fastest-growing threats in the UK.
- Peace of mind - Rapport tells you that you really are connected to your bank, and not a fraudulent website.
- Protect your passwords - helps stop fraudsters accessing on your online banking details.
- Well proven - Rapport was developed by the online security experts at Trusteer.
- Easy to use and install - It's a simple and free download to each computer you use to bank online. Technical support is also available.
- Specially configured for cahoot - It is ready to help protect your online banking with cahoot.
- Flexible - once downloaded you can set up the software to protect any website that uses private or personal data.
- Ahead of the game - Rapport doesn't rely on constant updates to stop fraudsters.
- Fast - Rapport is a small piece of software. It's designed to let your computer work just as quickly as before.
- Compatible - Works alongside your existing valuable anti-virus and firewall protection.
What information is obtained about you and what do we use the information for?
Why are cookies essential to how customers use the cahoot website?
- To monitor and manage our website traffic.
- To understand how our advertising campaigns and promotions within the cahoot website are working to improve our site design, offers and promotions. None of the cookies used on our website collect personally identifiable information about you and no information is passed to third parties.
- Session Cookies. These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help the cahoot website remember what you chose on the previous page, therefore avoiding having to re-enter information. On our website, these cookies do not contain personal information, and cannot be used to identify you.
- Persistent Cookies. These are cookies, which remain on your device after you have visited our website. These cookies help us identify you as a unique visitor (by storing a randomly generated number).
The length of time a cookie will remain on your device will depend on the type of cookie.
How to control and delete cookies
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.
In order to apply for the cahoot account or any other product or service featured on our website, you will be asked to provide certain relevant personal information which we need to process your application request. We will use your information to confirm your identity and maintain your account.
From time to time we may review the use of your account including any transactions you make to enable us to provide the best possible terms and service.
Credit reference agencies
In accordance with standard banking practice, if you apply to open an account or increase any credit limit, we may seek a credit reference about you from a credit reference agency to help us check your credit status.
Who do we disclose your information to?
Credit reference agencies
In accordance with standard banking practice, if you apply for an account, we will provide certain information about you to a credit reference agency to carry out a credit assessment. If you open an account, we will provide regular details about your use of your account to the credit reference agency. Information held by credit reference agencies is available to other businesses to cross-check to prevent fraud and money laundering, trace debtors and assess credit applications.
cahoot does not sell, rent or trade your personal information to others. However, cahoot may share your information with other companies in the Santander Group and its business partners include third parties who provide us with services to enable us to operate the cahoot website and the cahoot account. We will endeavour to provide your information only to business partners who agree to use such information in a manner which is consistent with this policy.
Where you and another person wish to open a joint account, each one of you needs to submit your own application details to us so that we know each of you has agreed to your details being used in accordance with this policy.
From time to time, we may need to transfer your personal information outside the European Economic Area where this is necessary to operate your account or provide information to a cahoot business partner. Where we do so we will take reasonable steps to ensure that your personal data receives similar protections as those within the European Economic Area.
Our data protection statement relates to the information you give in the online application form and to any other information which you provide to cahoot or which it holds on you whether or not you become a customer.